You wouldn’t believe how little trouble customers are. Most of them are actually life enhancing in all sorts of ways.
But there’s the odd one where nothing is ever straightforward and you know that any contact means trouble. There’s a woman locally who organises occasional dining events and even more occasionally orders bread. When we bumped into her at the weekend she had such an event coming off and announced enthusiastically she would order bread for it – two baguettes (£1.80)! Groaning inwardly I asked her to place an order in the usual way.
Tuesday txted Last Orders to customers. Phone beeped – she placed an order for three baguettes (£2.70). I was trying not to get over-excited. After the 6.00 p.m. deadline I made up the order, had it checked, printed it out, printed out the customers’ bills, made up my worksheet, printed it out.
Next morning refreshed my starters, made up my soakers, was in the middle of prepping when the phone beeped. Could she possible make it four baguettes (£3.60). So for an extra 90p I amend the order, the customer bills and my worksheet and print them all out again.
Thursday it’s a big bake and I have to start at 4.00 a.m. to get through it all. Finally manage to get in the bath about 7.00 p.m.
Herself arrives to collect the bread while I’m soaking (perhaps just as well). “Oooh!!”, she says to Sue, “I’ve come all unprepared!” meaning she hasn’t brought any money. She asks Sue if she will take a cheque (yes, it’s definitely as well I’m in the bath). Sue politely says that it’s not economical to take a cheque for £3.60. So herself says she put it through the door the following day.
Five days later I reflect that sometimes the absense of £3.60 can be preferable to having it delivered (which it hasn’t been).